Need help with your order? Here are the most common questions our customers ask:
1. How do I place an order?
You can browse our collection on the website, add your favorite pieces to the cart, and proceed to checkout. For international orders, please contact us on WhatsApp at +91 9654827607.
2. Is Shipping Free?
Yes! We offer FREE SHIPPING all over India. There are no hidden charges.
3. How can I track my order?
Once your order is dispatched, we will send you a tracking ID via WhatsApp or Email. You can use this ID to track your parcel on our courier partner’s website.
4. What is your Return Policy?
We have a No Return policy. We only offer an exchange if you receive a damaged product.
5. What if I receive a damaged product?
Don’t worry! If your product is damaged during transit, we will exchange it for you.
- Mandatory: You must record a 360-degree unboxing video starting from the courier seal opening.
- Timeline: Please report the damage within 24-48 hours of delivery.
6. Do you ship worldwide?
Yes, we ship globally! Since international shipping rates vary, please WhatsApp us at +91 9654827607 for a shipping quote and to place your order.
7. How can I contact you for more help?
If your question isn’t listed here, feel free to reach out:
- WhatsApp: +91 9654827607
- Email: mailto:muskaanjewels@gmail.com